Privacy Policy

1. Who we are

Growar Global Private Limited ("Growar", "we", "us", "our") operates the website at growar.agency and the client platform at app.growar.agency. We are a marketing services company providing growth strategy, execution, and technology to businesses globally, headquartered in Dubai, UAE with operations in India.

This Privacy Policy explains how we collect, use, and protect personal information when you use our website, take our Growth Assessment, contact us, or engage with us as a client.

2. What data we collect

We collect personal data in the following ways:

• Contact form: Name, email address, company name, website URL, and any information you include in your message.
• Growth Assessment: Your answers to the 8 assessment questions. If you submit your email to receive the report, we store that email.
• Account registration (app.growar.agency): Name, email address, company details, and billing information.
• Usage data: Pages visited, time spent on site, referring URL, browser type, and IP address — collected automatically via analytics tools.
• Communications: If you email or message us, we retain those communications.

We do not collect sensitive personal data such as government ID numbers, financial account details beyond billing information, or health data.

3. How we use your data

We use the data we collect to:

• Respond to enquiries and provide the services you request
• Deliver your Growth Gap Report if you take the Assessment
• Manage your client account and deliver contracted services
• Communicate with you about your engagement, invoices, and updates
• Improve our website, platform, and services based on usage patterns
• Send relevant information about Growar services — only where you have given consent or where we have a legitimate interest

We do not use your data for automated decision-making that produces legal or similarly significant effects on you.

We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Data storage and security

Data collected through our website and platform is stored on secure servers. Client data within the Growar OS platform is hosted on AWS infrastructure in the us-west-2 region.

We implement reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls, and regular security reviews.

We retain your personal data only as long as necessary to provide our services or comply with legal obligations. Contact form submissions are retained for up to 2 years. Client data is retained for the duration of the engagement plus 3 years unless you request earlier deletion.

5. Cookies

Our website uses cookies to understand how visitors use the site and to improve their experience. The cookies we use include:

• Analytics cookies: We use Google Analytics or similar tools to understand traffic patterns, page performance, and user behaviour. These cookies are anonymised and do not identify individual users.
• Functional cookies: Used to remember preferences such as the billing toggle state on the pricing page.

You can disable cookies in your browser settings. Disabling analytics cookies will not affect your ability to use the website.

6. Third-party services

Growar uses the following third-party services that may process your data as part of delivering our services:

• Amazon Web Services (AWS): Cloud infrastructure for the Growar OS platform.
• Calendly: Used for booking strategy calls. When you book a call, Calendly collects your name and email subject to their own privacy policy.
• Google Analytics: Website analytics. Data is anonymised and subject to Google's privacy policy.
• AWS SES: Used to send transactional emails from our platform.

Each third-party service is bound by their own privacy policies. We only share the minimum data necessary for each service to function.

7. Your rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can ask us to correct inaccurate data.
• Deletion: You can ask us to delete your personal data. We will do so unless we are legally required to retain it.
• Objection: You can object to us processing your data for marketing purposes at any time.
• Portability: You can request your data in a structured, machine-readable format.

To exercise any of these rights, email us at hello@growar.agency. We will respond within 30 days.

8. Children's privacy

Our services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. For significant changes, we will notify active clients by email. Continued use of our website or platform after changes are posted constitutes acceptance of the updated policy.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: hello@growar.agency
• Company: Growar Global Private Limited
• Headquarters: Dubai, UAE